Part of what makes WellnessMats unique is the handcrafted care that goes into our products. Many of our Premium Standing Solutions are MADE TO ORDER using our exclusive dye-wash, hand wiped finishes to ensure a beautiful end product. This usually results in taking a couple of extra days to ship. Believe us – they are worth the wait!
Products shipping to Continental US locations typically follow the below timelines: NOTE: These time frames have been extended due to reduced staffing and production related to COVID-19. We apologize for any inconvenience this may cause but will work to ensure your order is processed as fast as possible.
Quick Ship Mats: All mats with the Quick Ship icon typically leave our manufacturing facility within 7 business days once the order is processed. (Temporarily extended due to reduced production capabilities)
Non-Quick Ship Mats:
Original, and Granite: 7 business days
- PetMats and FitnessMats: 21 business days
- Croc, Linen, Leather, Bella, Trellis, Signature, and Semi-Sunburst Collections: 21 business days (These collections feature our exclusive “Dye Wash” finishes, adding additional time to the production process)
- Puzzle Piece, Signature Exclusives, and Custom Standing Solutions: 21 business days
- We are currently unable to offer concrete processing times due to reduced hours and staffing caused by circumstances surrounding the COVID-19 virus.
- We will continue to produce all orders as fast as possible while maintaining our high standards of quality.
IMPORTANT NOTE: If your order contains both Quick Ship and non-Quick Ship items, your order will be shipped based on the longest lead time.