Shipping Information

Part of what makes WellnessMats unique is the handcrafted care that goes into our products. Many of our Premium Standing Solutions are MADE TO ORDER using our exclusive dye-wash, hand wiped finishes to ensure a beautiful end product. This usually results in taking a couple of extra days to ship. Believe us – they are worth the wait!

Products shipping to Continental US locations typically follow the below timelines: NOTE: These time frames have been extended due to reduced staffing and production related to COVID-19. We apologize for any inconvenience this may cause but will work to ensure your order is processed as fast as possible.

Quick Ship Mats: All mats with the Quick Ship icon typically leave our manufacturing facility within 14 business days once the order is processed. (Temporarily extended due to reduced production capabilities)

Non-Quick Ship Mats:

Original, and Granite: 14 business days

  • PetMats and FitnessMats: 35 business days
  • Croc, Linen, Leather, Bella, Trellis, Signature, and Semi-Sunburst Collections: 28 business days (These collections feature our exclusive “Dye Wash” finishes, adding additional time to the production process)
  • Puzzle Piece, Signature Exclusives, and Custom Standing Solutions: 35 business days
  • We are currently unable to offer concrete processing times due to reduced hours and staffing caused by circumstances surrounding the COVID-19 virus.
  • We will continue to produce all orders as fast as possible while maintaining our high standards of quality.
NOTE: These time frames have been extended due to reduced staffing and production related to COVID-19. We apologize for any inconvenience this may cause but will work to ensure your order is processed as fast as possible.

    IMPORTANT NOTE: If your order contains both Quick Ship and non-Quick Ship items, your order will be shipped based on the longest lead time.