Customer satisfaction is very important to us. To expedite the processing of your return please read the below information.
All returns of WellnessMats must have a return authorization (RA) number. You may request a return authorization number by filling out the form below. When the RA request is received, our customer service department will reply back to you with the information to write on the outside of the box and supply you with the address to send the product back to. All requests will be responded to within 48 business hours from the date of submission.
- ALL RETURNS MUST BE ACCOMPANIED BY A PROOF OF PURCHASE. If the return is a defective mat or is the wrong size or color, from what was ordered a UPS shipping label will be provided.
- If the return is the customer’s choice or the customer does not like the color, the customer must contact WellnessMats within 30 days of purchase to request a return or exchange. The customer will be responsible for the shipping costs associated with the return, and a $20/mat restocking fee may apply for returns due to buyer's remorse. If the mat is being exchanged, the replacement mat will be sent after the returned mat has been received.
- Due to the customized nature of Custom Standing Solutions, we are unable to process any returns or exchanges for these orders.
- Puzzle Piece mats with Premium PuzzlePiece Adhesive applied to them will not be available for return or exchange.
- Mats purchased from our Gently Used Program are FINAL SALE and are not eligible for returns or exchanges.
- The Dedicated Decal on our Support & Save Collection items is designed to permanently show support and is not able to be removed. These special WellnessMats are protected by our 20-year Manufacturer's Warranty but are ineligible for returns or exchanges once purchased.
- For help to properly roll your WellnessMat for returning, please watch our how-to video here. Any mat returned with creasing or damage due to improper rolling will not be eligible for a full refund.
- If purchased from a retail location, please contact the place of purchase for their return policy. If you feel you have a warranty related return, please visit our Warranty page to complete a claim request.
To request a return authorization (RA) number please fill out the form below: