Shipping & Returns
Products ship according to the following timelines:
NEW! Quick Ship: All mats with the Quick Ship icon are guaranteed to leave our manufacturing facility within 1-2 business days once the order is processed.
Non Quick Ship Items:
- Original, Antique, Motif, Granite, CompanionMat, PetMats, FitnessMat, Maxum: 3-4 business days post order confirmation
- PuzzlePiece: 7-10 business days post order confirmation
- Signature, Studio and Estates Collections: 7-10 business days post order confirmation (These collections feature our exclusive “Dye Wash” finishes, adding additional time to the production process)
If your order contains both Quick Ship and non-Quick Ship items, your order will be shipped based on the longest lead time.
- 3-4 business days post order confirmation
RETURNS AND WARRANTY
Customer satisfaction is very important to us. All returns of WellnessMats and/or Klogs must have a return authorization (RA) number. You may request a return authorization number by filling out the form below. When the RA is received, our customer service department will reply back to you with the information to write on the outside of the box and supply you with the address to send the product back to.
If the return is a warranty-related issue, a defective mat or is the wrong size or color, a UPS call tag will be issued to pick up the mat. If the return is the customer’s choice or the customer does not like the color, the customer is responsible for the shipping costs associated with the return, and a 20% restocking fee may apply. If the mat is being exchanged, the replacement mat will be sent after the returned mat has been received.
If purchased from a retail location, please contact the place of purchase for their return policy. If you feel you have a warranty related return, please fill out the return authorization form below or by calling 1-800-981-4979.
Klogs Footwear products are guaranteed from manufacturer’s defects within six (6) months from date of purchase. If you believe that your purchase has a defect, please contact Customer Service immediately to arrange for a return for inspection. If we find that the product contains a manufacturer’s defect, we will replace it. We do not replace products that have been replaced from a previous claim. We reserve the right to determine between defective product and normal wear-and-tear.
KLOGS RETURNS WE CANNOT ACCEPT
- Any returns received after 30 days from the delivery of your merchandise. For your convenience, the date that we must receive your return will be printed on the front of the packing slip shipped with your purchase.
- Any non-defective returns will require a $10 re-stocking fee and will not be accepted if there is any evidence of wear.
- We cannot accept any returns for items purchased from other websites or retail stores. Please contact those retailers directly for any returns.
To request a return authorization (RA) number please fill out the form below: