Shipping & Returns
Mats ship according to the timeline below:
- Original, Antique, Motif, Granite, CompanionMat, PetMats, FitnessMat, Maxum: 3-4 business days post order confirmation
- PuzzlePiece: 7-9 business days post order confirmation
- Signature, Studio and Estates Collections: 7-10 business days post order confirmation (These collections feature our exclusive “Dye Wash” finishes, adding additional time to the production process)
RETURNS AND WARRANTY
Customer satisfaction is very important to us. All returns must have a return authorization (RA) number. You may request a return authorization number by filling out the form below. When the RA is received, our customer service department will reply back to you with the information to write on the outside of the box and supply you with the address to send the mat back to. If the return is a warranty related issue, a defective mat or is the wrong size or color, a UPS call tag will be issued to pick up the mat. If the return is the customer’s choice or the customer does not like the color, the customer is responsible for the shipping costs associated with the return, and a 20% restocking fee may apply. If the mat is being exchanged, the replacement mat will be sent after the returned mat has been received.
If purchased from a retail location, please contact the place of purchase for their return policy. If you feel you have a warranty related return, please fill out the return authorization form below or by calling 1-800-981-4979.
To request a return authorization (RA) number please fill out the form below: